Claims documents
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File a Damage
or Loss Claim

We stand behind our work. If something went wrong with your shipment, we're here to make it right quickly and fairly.

⏱️

Claims Deadline

File within 9 months of delivery date

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Response Time

We respond within 5 business days

✅

Resolution

Most claims resolved in 7–14 business days

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Dedicated Adjuster

A named claims adjuster for every case

Our Process

How the Claims Process Works

1

Submit Your Claim

Fill out the form below with details about the damaged or missing items and upload photos.

2

Review & Assignment

We review your claim within 2 business days and assign a dedicated claims adjuster to your case.

3

Investigation

We investigate the claim, reviewing inventory records, photos, and driver reports to assess responsibility.

4

Settlement Offer

We provide a written settlement offer. You can accept, negotiate, or escalate to our claims manager.

Submit a Claim

Claim Form

Complete all required fields. The more detail you provide, the faster we can resolve your claim.

📋 Order Information

📦 Claim Details

📸 Supporting Evidence

📎

Drag & drop photos here, or click to browse

JPG, PNG, PDF — up to 10MB per file. Max 10 files.

⚠️ Important: Claims must be filed within 9 months of delivery. Filing a fraudulent claim is a federal offense. By submitting this form, you certify that all information provided is true and accurate.

You will receive a confirmation email with your claim number within 2 hours.